This Month's Poll

There has been a lot of commentary in the media about potential income tax cuts in the next budget. Do you think Minister Noonan will:




Caledonian Life are delighted to introduce Helping Hand – added support your clients will thank you for. 

Click the above video link to watch Greg Dyer, Caledonian Life's Head of Sales and Marketing introduce the Helping Hand service and briefly explains what it means for your clients.



Click above to learn more above Helping Hand. Ex-financial adviser Mark Roberts talks about how valuable the Helping Hand service was when his fiancée, Elise, was diagnosed with cancer.  Based on his experience he explains the key benefits of the service.

To view on your iPad, iPhone etc. as a Quick Time Movie, click here >>

To view on your iPad, iPhone etc. as a Quick Time Movie, click here >>


Helping Hand gives one-to-one personal support for your clients through their own Nurse adviser from Red Arc, who can help them and their family* cope with the devastating effects that illness or bereavement can have.

Helping Hand is available for your clients and their family* from day one of the policy**. This is regardless of the type of policy they choose and whether or not they are making a claim - and all at no additional cost. And once their support starts, there’s no limit to how long they can use it.

With over 15 years experience, Red Arc has earned a reputation for service excellence, supporting individuals and their families through serious illness, chronic health conditions, bereavement and disabilities.

Here are just some of the ways that Helping Hand could benefit your clients:

  • the provision of bereavement counsellors
  • speech and language therapists
  • oncology nurses
  • physiotherapy
  • face-to-face second medical opinion
  • cardiac rehabilitation support
  • complementary therapies
  • massage
  • reflexology

Helping Hand brochures are available to download here -or contact us to request printed versions.

To view more client testimonial videos, click here.

*When we say ‘family’ we mean the spouse or partner of the Caledonian Life Life assured and their children.

**Helping Hand is available for the Caledonian Life
Life assured and their children with policies that started on or after 7 April 2014.

Service can be withdrawn at any time. Helping Hand is currently only available to new Caledonian Life
Life assureds' and their children.

Helping Hand – your clients will thank you for it! 


Price-matching: No ifs, no buts and no maybes!

When it comes to price match and the commission options available from Cale, there are no changes and no adjustments from our original offerings.

This means, Caledonian Life currently price matches the lowest price in the market*.

We haven't made any changes to how we originally set out this offer - it's exactly the same as when we first put it on the market.

Caledonian Life also currently offers full commission option choices when you price match too - no changes there either.

No ifs, no buts and no maybes!

*Original Terms & Conditions apply. Click here to view them



As part of our client-centred approach, Caledonian Life has enhanced their teleunderwriting facility to offer your clients greater flexibility.

To ensure the service we offer meets the needs and schedules of your customers, we will now be outsourcing our tele-interviews to Medicals Direct Group (MDG). We will continue to ensure your clients receive a confidential and professional service, but they will now have a better choice of times for when the tele-interview takes place.

Your client can now choose the best time that suits them, between the following hours:

8am - 8pm Monday to Thursday
8am - 6pm Friday
9am - 3pm Saturday

 Teleunderwriting from Caledonian Life


Full details on our Teleunderwriting service >>

If you have any questions about this service, please email or get in touch with your Caledonian Life Broker Consultant.



SEPA Update

From Friday 17 January, we introduced some changes due to the new SEPA regulations.
  • Please note that eSP has now been updated to comply with SEPA, and all DD details must now be input in SEPA format.
  • New business applications received from 20 January onwards should be accompanied by the new SEPA Direct Debit Mandate (DDM).
  • Any new applications that have been received before 17 January 2014 with an old-style Direct Debit Mandate but have not yet issued, will be processed as normal. However, if the policy has not issued before 01 February 2014, we will then need the customer to complete a SEPA DDM.
  • We will be unable to accept old-style Direct Debit Mandates for pipeline business which will issue on or after 01 February 2014.

Download the new SEPA Direct Debit Mandate >>
Download the new SEPA Life Assurance Application Form >>

Click here for other product application forms. 
More information on SEPA and Caledonian Life >>


What is SEPA?

SEPA stands for the Single Euro Payments Area. It is a European Union regulation that will standardise the way euro electronic payments are processed across Europe.






Recent News from
Caledonian Life

Commission Payments 

  • Monthly Direct Credit payment option available if preferable (call 1800 453 453)

  • Minimum commission threshold is 125 euro. (Meaning all commission earned is built up and released upon reaching the 125 euro threshold.  All commission valued at over 125 euro is processed as usual and paid at the next commission payment date.)